RETURNS and EXCHANGES
Looked great in the photos, but not your cup of tea? We totally understand! We offer exchanges and returns for your meditation jewelry and handmade accessories within 30 days of your purchase date, as long as your item has not been worn or damaged.
Please email us at firstname.lastname@example.org to let us know why you are returning your item; we will give you a return address. We are always looking for feedback and ways to improve. Please note you are responsible for any shipping or postal fees you incur when shipping returns and exchanges back to us.
Please return your items to us through the USPS with a tracking number + insurance. We do not accept courier packages or packages sent with COD charges.
For exchanges, please include a note with your package indicating what you would like to exchange, and clearly indicate the return address. You are also required to cover the cost of shipping your new product back you. Payment options include: Paypal, VISA and MasterCard.
*We will not accept returns or exchanges on used or worn product.
So…you’ve had a breakthrough!
If your mala breaks – don’t worry! It could actually be a good thing. When a mala breaks it represents karma breaking. It can be a positive sign of progression.
We are happy to restring your Black Sparrow mala for a fee of $10 USD + applicable taxes.
You can arrange your at www.blacksparrowhandmade.com.
Simply add the “” to your cart and select “Check Out”.
Please send your broken Mala to:
MADSKY & COMPANY LLC
PO BOX 322
VAIL, AZ 85641
Please ensure you include a return address, plus a copy of your payment confirmation.
Have questions? No problem! Email us: email@example.com
OUR 30-DAY GUARANTEE
If you mala breaks within 30 days of your purchase date, we will restring it without any charges. Please email firstname.lastname@example.org
THERE’S SOMETHING WRONG WITH MY ORDER…
While we do our absolute best to ensure that every package we send out is perfect, occasionally mistakes happen.
If something went wrong with your order, don’t worry! Just send a description of the problem and a photo to email@example.com and we will happily solve it for you! Kindly allow 24 to 48 hours for us to get back to you.
CAN I RETURN, EXCHANGE OR REPAIR AN ITEM I PURCHASED FROM A RETAILER?
We would suggest you contact the store it was purchased from as a first step. If they are unable to help you, contact us at: firstname.lastname@example.org. We will make things right.
We will always take care of repairs for our customers, check out our repair policy up top.